Refund Policy
Legal notice
The explanations and information provided on this page are only general and broad explanations and information on how to draft your own Refund Policy document. You should not consider this article as legal advice or recommendations on what you should actually do, because we cannot know in advance what specific refund policies you wish to establish between your business and your customers. We recommend that you seek legal advice to understand and draft your own Refund Policy.
Refund Policy: basics
That said, a Refund Policy is a legally binding document that is intended to set out the legal relationship between you and your customers regarding whether and how you will provide them with a refund. Online businesses that sell products are often required (depending on national laws and regulations) to disclose their product return policy and refund policy. In some jurisdictions, this is required to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the products they have purchased.
What should be included in the Refund Policy document
Typically, a Refund Policy will address these types of issues: the timeframe for requesting a refund, whether the refund will be full or partial, under what conditions the customer will receive the refund, and much more.